FAQ

What type of credit cards do you accept for payment?

Visa, Mastercard, and American Express. For other forms of payment, please contact our Customer Service Department or call Toll Free in the US +1-800-635-6898 or +1-562-949-0123

How can I place an order?

E-mail Us, Fax: +1-562-949-3065, Phone-In: +1-562-949-0123

How can I check on the status of my order?

Please contact our Customer Service Department or call Toll Free in the US +1-800-635-6898 or +1-562-949-0123.

To whom should I send my quote request?

Send any quote requests to our Customer Service Department or by fax, +1-562-949-3065 or your local representative.

How can I find a sales representative in my area?

You can find a local representative through or Representative Locator page on our website.

I could not find a particular probe/instrument on your website. Who can give me more information?

You can contact your local representative for further product information.

Do I have to uninstall the previous version of software before I install the new version?

Yes

How can I set up an account with your company?

Please contact our Customer Service Department

How can I get a product manual?

Our Product Manuals are located on the individual product pages under Product Specifications, or under the Resources tab at the top of the page, or click here.

What is the latest version of the Microcor Tools Software?

The latest version of Microcor Tools Software is 4.4.3.

What is the latest version of the CRM Software?

The latest version of the CRM Software is 6.06.005.

Is Microcor Tools software compatible with Windows Vista?

Yes, Microcor Tools Software is compatible with Windows Vista Business, Vista Ultimate, and XP Pro.

Is Corrdata Plus Software compatible with Windows Vista?

Yes, Corrdata Plus Software is compatible with Windows Vista Business, Vista Ultimate, and XP Pro.

How can I get an RMA number?

Contact our Technical Support department at RMA@cosasco.com or call Toll Free in the US +1-800-635-6898 or +1-562-949-0123

Is local support available for your products?

Yes, we have representatives located worldwide. Please click here to find your local representative.

How can I get help configuring one of your instruments?

Contact our Technical Support department at support@cosasco.com or call Toll Free in the US +1-800-635-6898 or +1-562-949-0123

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Answers to frequently asked questions